FAQs
Booking & Confirmation
You’ll receive an immediate confirmation email with your booking reference, journey details, and a link to Manage Booking. If you use WhatsApp, we also send your confirmation there automatically.
Yes — update pickup time/date, addresses, or notes up to 24 hours before pickup via Manage Booking. For urgent same-day changes, contact us 24/7.
Yes — cancellations > 24h before pickup are refundable (see Terms 5.1). Cancel via Manage Booking.
The driver may contact you shortly before pickup. You’ll also see driver & vehicle details in Manage Booking. Our team is available 24/7 by phone, WhatsApp, or Live Chat.
Enter the passenger’s contact details during booking — they’ll receive confirmation, updates, and live tracking. If both of you want emails, separate addresses with a comma (e.g., you@example.com, passenger@example.com).
Journey Information & Meeting Points
Yes — Meet & Greet is included. Your driver will be waiting inside the Arrivals Hall (after you collect luggage and pass customs). They will be holding a name board with "Airport Pickups London". We also send you a meeting point map in your confirmation email.
Heathrow → Central London: ~60 mins • Gatwick → Central London: ~1h30 • Stansted → Central London: ~1h30 • Luton → Central London: ~1h20 • London City → Central London: ~30–45 mins.
We track your flight in real time and adjust pickup automatically — no extra charge for delays.
We can refund or reschedule to a new date/time. See Terms 5.1.
30 minutes free waiting after your requested pickup time. Extended waiting charges apply thereafter (see Terms).
Pricing
No — all prices are fixed and include flight monitoring, waiting time, and airport parking.
All prices are per vehicle, not per passenger.
Payment, Tipping & Currency
Credit/Debit Cards (Amex/Visa/Mastercard), Cash (GBP), PayPal, Apple Pay, and Google Pay. Online payments use our secure encrypted gateway.
For the fare, drivers generally require GBP (Pounds). However, for tips/gratuities, drivers are happy to accept US Dollars or Euros if you haven't had a chance to visit a currency exchange yet.
Gratuities are discretionary in the UK. If you are happy with the service, a tip (10–15%) is appreciated but not mandatory.
No — for your security, we don’t take card details over the phone. Please pay via Manage Booking.